Reminders
My reminders are not working
Reminder not working
This may happen if the universal.one app doesn’t have permission to send push notifications(See below to enable push notifications.), or if the reminder is not set up correctly. Please open your reminder and verify that the date, time, and frequency are configured as intended.
How to turn on push notifications for the universal.one app
iOS (iPhone)
Open the Settings app on your iPhone.
Scroll down and select universal.one from the list of apps.Few readersWhat are reminders
Reminders is a feature that allows you to set alerts for important health and lifestyle tasks.
These include taking medication, refilling prescriptions, requesting script or authorisation renewals, booking follow-up appointments, and setting lifestyle reminders such as exercising or staying hydrated.Few readersHow to edit reminders
How to edit reminders
Tap your profile picture or initials at the top-right corner of the app.
From the menu, select “Set up Reminders.”
Locate the reminder you want to adjust in the list.
Tap the orange slider to turn the reminder on or off.
Tap the three dots in the top-right corner of the reminder to edit or cancel it.Few readersHow to enable push notificaitons
How to turn on push notifications for the universal.one app
iOS (iPhone)
Open the Settings app on your iPhone.
Scroll down and select universal.one from the list of apps.
Tap Notifications.
Toggle Allow Notifications to ON.
Choose your preferred notification style (Lock Screen, Notification Centre, Banners).
Ensure Sounds and Badges are enabled if you want them.
Android
*(Steps may vary slightly depending on the device brand and AFew readersHow to skip a reminder
To skip reminders, tap your profile picture or initials in the top-right corner of the app, select Notifications from the menu, and then open the Reminders tab.
From here, you can skip the reminder.Few readersHow to view todays reminders
To view today’s reminders, tap your profile picture or initials in the top-right corner of the app, select Notifications from the menu, and then open the Reminders tab.
From here, you can skip, snooze for 30 minutes, or mark a reminder as done.Few readersHow to mark a reminder as done
To mark reminders as done, tap your profile picture or initials in the top-right corner of the app, select Notifications from the menu, and then open the Reminders tab.
From here, you can mark a reminder as done.Few readersHow to add reminders
How to add a reminder
Tap your profile picture or initials at the top-right corner of the app.
From the menu, select “Set up Reminders.”
Tap the blue plus (+) button to add a new reminder.
Choose the category for your reminder.
Fill in the required details—each category will have its own fields to complete.
Tap “Continue to Schedule.”
Set when you want the reminder to notify you.
Tap “Create Schedule.”
You’ll return to the Reminders home screen, whFew readersHow to snooze a reminder
To Snooze reminders, tap your profile picture or initials in the top-right corner of the app, select Notifications from the menu, and then open the Reminders tab.
From here, you can snooze for 30 minutes.Few readers
Registration / Create account
Login
I didn’t receive the password reset email/SMS — what now?
Check your spam or junk folder, and ensure you entered the correct email address or mobile number. If you still don’t receive it, try again after a few minutes.Few readersCan I use the app on more than one device?
Yes, you can log in on multiple devices, but you must use the same email or mobile number and password.Few readersI forgot my password — what should I do?
Tap “Forgot Password” on the login screen and follow the steps to reset it. You’ll receive a link or code to create a new password.Few readersWhy am I being logged out automatically?
For security, the app may log you out after periods of inactivity or when updates occur. Simply log in again to continue.Few readersHow do I change my login email or mobile number?
Go to your profile or account settings after logging in. If you can't log in, you may need to contact support to update your details.Few readersWhy can’t I log in even though my details are correct?
Double-check that there are no spaces before or after your email/number. You may also need to update your app or check your internet connection.Few readersI’m not receiving my one-time PIN (OTP). What should I check?
Make sure that your mobile number is correct, your phone has network coverage, and SMS messaging is enabled.
If your OTP is taking too long to arrive, try requesting a new one or wait a few minutes before trying again.
You can also try the “Resend OTP via Email” option on the OTP screen.
Please ensure your email inbox is not full and remember to check your Spam/Junk folder.
Your mobile number may be on the Do Not Contact (DNC) list. To check, submit your number here:
https://Few readers