Benefits

This section contains no articles.

Registration

• What happens if I can’t access u360°?

  If you receive a message thanking you for your interest in u360°, you will have to log a case on your student portal for access or start a live chat with us. Possible causes: Incorrect ID number, To check your ID navigate to your profile section and check your ID, If it's wrong then add a new one and delete the old one. The cardholder file only gets updated once a month, if you joined during the current month then it's possible you won't be on the cardholder file yet, we suggest that youFew readers

General

• How do I access any medical documentation from my consultations?

  Once you’ve completed your consultation with your healthcare providers, you will be sent an email once a medical document has been issued and will appear under your profile. Should you not receive your medical document then please contact the healthcare provider to find out what the delay is.Some readers

• Is my Personal and Medical information safe and secure?

  Yes, it is. As per POPIA, our applications are encrypted through our Google Cloud Services to ensure that all your information is safe that only you as the client have access to your information and that that information is only shared with verified and qualified professionals. We also have a 2 step verification process to ensure that only you can log into your account using your password and One-Time PIN that is sent to your mobile device or email address. If you are part of an employer/studenFew readers

Login

This section contains no articles.

• One Time Pin (OTP) not being received

  If you are struggling to receive your OTP, Please try the email OTP option - please go back to the login page and ensure you have it turned on before logging in. Please also make sure your inbox is not full and that you also check your spam/junk folder. Your number might be on a 'Do Not Contact' list. To check, please submit your number via the link below. https://dnc.org.za/ You will then receive an SMS, if it says your number is on the list then please follow the instructions to reSome readers

• How to use Medibucks?

  If you are a u360 user; A mediBucks account will be automatically allocated to your profile on u360 To access dial Dial:120540 You will receive an SMS with a One-Time Pin. Dial:120540, and use the One-Time Pin to select your own 4-digit pin to activate your account and Your mediBucks mobile banking. Make your first EFT deposit (minimum R200) into your account (Your first deposit must be made within 30 days of account activation). The current EFT structure is subject to "inter bank settleSome readers

• What is u360°?

  Universal u360° is a comprehensive, student focused product designed to cater to the diverse needs surrounding students today. Offering 5 key services, conveniently available on all smart devices through the Universal.one App and Website, which include; Wellness – around the clock wellness support 24/7 Professional Wellness Counselling – provides telephonic access to psychiatric assistance uConsult – discounted virtual health consultations with all specialties of medicine Medibucks – a fixed feSome readers

• How do I register for u360°?

  To register either use the sign up page on the Universal Homepage or download the Universal.one app from Apple’s app store, Android’s Google play store or Huawei’s app gallery. From there it is a simple sign up using an email address, a South African phone number and create your own personalised password. Once logged in, you’ll be able to add all your personal and health information to access all the products.Few readers

• Will I have to use Medibucks to pay for the services?

  Yes, as Universal has negotiated discounted rates for consultations and medicines, Medibucks must be used as the payment method for all its services.Few readers

• What documentation do I need to access u360°?

  You will need your ID or Passport to gain access to all of u360° products.Few readers