• What is my membership number?

  We provide technical support for the app only. For assistance with your medical aid, please contact your scheme directly. If you let us know which medical aid you belong to, we can send you a direct link to their support channel.Few readers

• Where to find my membership card or digital card?

  You can access your digital card and membership certificate in the Scheme section of the app. To get there, open the Health Store, select the Scheme tile, and follow the steps to link your medical scheme to the app.Few readers

• Where can I find my membership certificate?

  You can find your digital card and membership certificate in the Scheme section of the app. To access the Scheme section, go to the Health Store, select the Scheme block, and complete the required details to link your medical scheme to the app.Few readers

• How to view statements?

  You can view your statements in the Scheme section of the app under the “Statements” tile. From there, you’ll be able to choose between weekly or monthly statements. If you haven't linked your scheme to the app yet, you can open the Health Store, select the Scheme tile, and follow the steps to link your medical scheme to the app.Few readers

• Why was my prescription denied at the pharmacy?

  Prescription denials may happen for several reasons, including medical aid coverage limits, incorrect prescription information, or pharmacy policies. For the exact reason your prescription was denied, please contact your medical aid provider directly through their support channels.Few readers

• How to view or submit authurisation for chronic Condition/medication?

  You can submit new chronic authorisations by opening the Scheme section of the app, selecting the "Authorised Medication*"* tile, and then tapping the "Add a New Condition*"* button. If you haven't linked your scheme to the app yet, you can open the Health Store, select the Scheme tile, and follow the steps to link your medical scheme to the app.Few readers

• How to submit a claim?

  You can submit claims by opening the Scheme section of the app, selecting the Claims tile, and then tapping the Request New button in the bottom-right corner. If you haven't linked your scheme to the app yet, you can open the Health Store, select the Scheme tile, and follow the steps to link your medical scheme to the app.Few readers