> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.universal.one/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why did my doctor cancel my booking?

If you do not confirm your appointment with your Healthcare Provider, they can cancel the appointment.

Your doctor can also cancel your booking if they are not able to attend.

You will then be issued a refund at midnight