> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.universal.one/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can’t I log in even though my details are correct?

Double-check that there are no spaces before or after your email/number. You may also need to update your app or check your internet connection.