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# What happens if there’s technical interference?

Video consultations can suffer from technical interference, e.g. due to a busy network or problems with latency (when a person’s lips move but the sound comes just a bit later).

This can result in garbled talk, or blurry or frozen faces on the screen.

Having a good connection and equipment helps, but otherwise there may not be much you can do to change this.

You may need to repeat things or ask for clarification more often.

If there’s been a technical glitch, a good way to resume the consultation is to repeat the last thing you heard (or said).

It may help to make a comment about technical problems (e.g. “You’re breaking up a bit”).