One Time Pin (OTP) not being received
If you are struggling to receive your OTP,
Please try the email OTP option - please go back to the login page and ensure you have it turned on before logging in.
Please also make sure your inbox is not full and that you also check your spam/junk folder.
Your number might be on a 'Do Not Contact' list. To check, please submit your number via the link below.
https://dnc.org.za/
You will then receive an SMS, if it says your number is on the list then please follow the instructions to remove your number from the list.
It will then take 24 hours before you can receive your OTPs again.
If your number is not on the list then, please select yes in the next menu to speak to an agent.
Please try the email OTP option - please go back to the login page and ensure you have it turned on before logging in.
Please also make sure your inbox is not full and that you also check your spam/junk folder.
Your number might be on a 'Do Not Contact' list. To check, please submit your number via the link below.
https://dnc.org.za/
You will then receive an SMS, if it says your number is on the list then please follow the instructions to remove your number from the list.
It will then take 24 hours before you can receive your OTPs again.
If your number is not on the list then, please select yes in the next menu to speak to an agent.
Updated on: 28/11/2024
Thank you!