> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.universal.one/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I received a payment error. Who should I contact?

If you are not re-directed to a payment page, please cancel your request, and try again.

If you are continuously not able to connect to the payment page, please use the online chat to talk to our support agents.

If you have been directed to the payment page, completed your card details, and submitted your transaction and then receive an error, please contact your bank.