> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.universal.one/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I didn’t receive the password reset email/SMS — what now?

Check your spam or junk folder, and ensure you entered the correct email address or mobile number. If you still don’t receive it, try again after a few minutes.