Question 1

What is a dependent code?

Accepted Answer

The Principal member is usually coded as dependent 00 on the medical aid profile.

The spouse/partner to the principal member is then coded as 01.

Each registered dependent is then coded on the medical aid profile as 02, 03, etc. depending on the number of registered dependents.

Question 2

How do I install a new browser?

Accepted Answer

Internet browser for Microsoft Windows

A few of your options are Mozilla Firefox, Opera and Google Chrome. To use a different Internet browser, you need to install it and set the new browser as your default browser.

Open your current Internet browser and type the web address for the website of the new Internet browser you would like to install. For example, if you wanted to download Mozilla Firefox, you would type "www.mozilla.com" and press "Enter."

Locate the download link on the new browser's website. Most websites offering a different Internet browser for download display a prominent "Download" link on the homepage of the website.

Download the installation file for the new Internet browser you would like to install. Save the file to your hard drive. Close your Internet browser after the download is complete.

Locate the downloaded installation file on your hard drive. In Microsoft Windows, files are saved to the "Download" folder by default. Double-click the installation file.

Allow the installation file to install the new Internet browser on your computer. Click "Finish" when the installation is complete.

Open the start menu and click "All Programs" to open the menu of programs installed on your computer. Newly installed software is usually highlighted in the Windows start menu. Select your new Internet browser to start the program.

Set your new Internet browser as your default browser. Most browsers will check when the program starts to see if it

Question 3

Can my Healthcare Provider send me a Medical Certificate?

Accepted Answer

Yes, your Healthcare Provider will be able to writel you a sick note if clinically appropriate to do so.

Be sure to request the documentation before ending your conversation.

An email will be sent to you once your sick note is ready with a link to take you into the section of uConsult where it is.

Question 4

What do the navigation buttons mean?

Accepted Answer

There are five navigation buttons at the middle bottom of the screen that you can use during the consultation session.

Chat which will bring up a chat room to type out messages between the patient and healthcare provider.

Mute the microphone

End the session

Activate the video

Sub menu button:

Open Activity options (bottom left corner)
Share screen, should you wish to show a document or picture

Question 5

Where do I go for help?

Accepted Answer

uConsult has made it easy for you to request assistance. You can always get assistance by going to our Frequently Asked Question section located in the chat function in the bottom right corner

Should you wish to connect to an agent that is willing to assist, you have 2 options:

You can email us at support@u-consult.co.za

You can select to talk to an agent via live chat.

Question 6

I cannot find the email sent to me during registration

Accepted Answer

Try to refresh your Inbox.

Sometimes it can be directed to your Junk or Spam folder.

Frequently Read Articles

Browse All Categories